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Welcome to the Soulvault
Privacy policy
This privacy notice tells you what to expect us to do with your personal information.
· What information we collect, use, and why
· Lawful bases and data protection rights
· Where we get personal information from
· How long we keep information
· Who we share information with
· Sharing information outside the UK
Contact details
Email: contact@golamsoulpats.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
· Names and contact details
· Account information
· Website user information (including user journeys and cookie tracking)
- This website uses strictly necessary cookies to enable basic functionality and to improve the experience of the website. Visitor tracking data (including Google Analytics and Meta Pixel) is turned off. MailerLite (service) may use additional cookies with their forms. You can read more about this here. Additional information can also be found here.
· Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
· Names and contact details
· Account information, including registration details
· Information used for security purposes
· Marketing preferences
We collect or use the following information for service updates or marketing purposes:
· Names and contact details
· Addresses
· Marketing preferences
· Location data
· Purchase or viewing history
· IP addresses
· Website and app user journey information
· Records of consent, where appropriate
We collect or use the following information for research or archiving purposes:
· Names and contact details
· Addresses
· Location data
· Purchase or viewing history
· IP addresses
· Website and app user journey information
· Personal information used for administration of research
· Personal information used for the purpose of research
· Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
· Name
· Contact information
We collect or use the following information for recruitment purposes:
· Contact details (eg name, address, telephone number or personal email address)
We collect or use the following personal information for dealing with queries, complaints or claims:
· Names and contact details
· Address
· Payment details
· Account information
· Purchase or service history
· Customer or client accounts and records
· Financial transaction information
· Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
· Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
· Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o Our legitimate interests is to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims, to enable us to properly administer our website, services, business, to grow and improve our business and the services it provides, to improve our marketing strategy, to maintain back-ups of our website and data, and to aid in designing products and services our business will offer. This processing is to ensure our website operates to provide the relevant content and services to the user, to ensure the security and protection of the website, and to help grow the business.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o Our legitimate interests is to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims, to enable us to properly administer our website, services, business, to grow and improve our business and the services it provides, to improve our marketing strategy, to maintain back-ups of our website and data, and to aid in designing products and services our business will offer. This processing is to ensure our website operates to provide the relevant content and services to the user, to ensure the security and protection of the website, and to help grow the business.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o Our legitimate interests is to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims, to enable us to properly administer our website, services, business, to grow and improve our business and the services it provides, to improve our marketing strategy, to maintain back-ups of our website and data, and to aid in designing products and services our business will offer. This processing is to ensure our website operates to provide the relevant content and services to the user, to ensure the security and protection of the website, and to help grow the business.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o Our legitimate interests is to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims, to enable us to properly administer our website, services, business, to grow and improve our business and the services it provides, to improve our marketing strategy, to maintain back-ups of our website and data, and to aid in designing products and services our business will offer. This processing is to ensure our website operates to provide the relevant content and services to the user, to ensure the security and protection of the website, and to help grow the business.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for legal requirements are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o Our legitimate interests is to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims, to enable us to properly administer our website, services, business, to grow and improve our business and the services it provides, to improve our marketing strategy, to maintain back-ups of our website and data, and to aid in designing products and services our business will offer. This processing is to ensure our website operates to provide the relevant content and services to the user, to ensure the security and protection of the website, and to help grow the business.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for recruitment purposes are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o Our legitimate interests is to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims, to enable us to properly administer our website, services, business, to grow and improve our business and the services it provides, to improve our marketing strategy, to maintain back-ups of our website and data, and to aid in designing products and services our business will offer. This processing is to ensure our website operates to provide the relevant content and services to the user, to ensure the security and protection of the website, and to help grow the business.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o Our legitimate interests is to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims, to enable us to properly administer our website, services, business, to grow and improve our business and the services it provides, to improve our marketing strategy, to maintain back-ups of our website and data, and to aid in designing products and services our business will offer. This processing is to ensure our website operates to provide the relevant content and services to the user, to ensure the security and protection of the website, and to help grow the business.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
· The user of our website.
How long we keep information
Information will be retained for a period of two years if the user of the website becomes inactive and indefinitely (for as long the user is subscribed to our newsletter) otherwise.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Who we share information with
Data processors
MailerLite
This data processor does the following activities for us: They collect and store our user data.
Others we share personal information with
· Suppliers and service providers
Sharing information outside the UK
Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: MailerLite
Category of recipient: Email Marketing Platform
Country the personal information is sent to: European Union with the information storage security certificate ISO 27001.
How the transfer complies with UK data protection law:
Information on the transfer mechanism can be obtained from MailerLite at https://www.mailerlite.com/
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: MailerLite
Category of recipient: Email Marketing Platform
Country the personal information is sent to: European Union with the information storage security certificate ISO 27001.
How the transfer complies with UK data protection law:
Information on the transfer mechanism can be obtained from MailerLite at https://www.mailerlite.com/
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated 28/05/25
